FAQ
SHIPPING & RETURNS
Do you offer shipping within Sweden?
Yes. We currently ship within Sweden & the European Union.
Do you ship internationally?
We currently ship within Sweden & the European Union.
Do you offer store pickup?
Yes, online orders can be collected in store.
Pick up your order at StureOptikern in Mood Gallerian.
Once your order is ready, you’ll receive an email with pickup details.
StureOptikern Mood
Regeringsgatan 48
111 56 Stockholm
Mon–Fri 10–19
Sat 10–18
Sun 11–17
How long is the delivery time?
Orders are usually dispatched within 1–3 business days.
What is your return policy?
Returns are accepted within 30 days of delivery. All items must be returned unused, in original packaging and with the seal unbroken.
Please contact us before returning your order and we will guide you through the process.
Customized prescription lenses and special orders are non-returnable.
How do I return an item?
Please contact us before returning your order and we will guide you through the process.
All items must be returned unused, in original packaging and with the seal unbroken.
Can I return online orders in store?
Yes, online orders can be returned in our store at Regeringsgatan 48.
Please contact us before returning your order and we will guide you through the process.
What happens if my item arrives damaged?
Please contact us as soon as possible with photos of the item and packaging.
PRODUCTS
Which brands do you carry?
Our assortment features carefully selected eyewear from some of the world’s leading fashion houses and contemporary eyewear designers.
Discover all designers here.
Will sold out styles be restocked?
Selected styles may return depending on availability. For specific requests, feel free to contact us.
Are all styles available online?
No, our online selection features a curated edit of selected styles. Additional brands and models are available in store.
Are all sunglasses authentic?
Yes, all eyewear is sourced directly from authorized suppliers and official distributors.
Do the sunglasses include a case and cleaning cloth?
All sunglasses include their original case and cleaning cloth.
Will sold out styles be restocked?
Selected styles may return depending on availability. For specific requests, feel free to contact us.
OPTICAL SERVICES
Do you offer eye exams?
Yes. We offer professional eye exams in our store at Grevturegatan 9 in Stockholm.
Appointments can be booked online or directly in store.
Book an eye exam
Can I get prescription lenses in sunglasses?
Yes. We offer prescription lenses for sunglasses. Visit us in store or contact us for personal guidance regarding frames, prescriptions and lens options.
Do you offer progressive lenses?
Yes. We offer progressive lenses tailored to your vision and lifestyle needs.
Our team will guide you through the different options in store.
Can you replace lenses in my current frames?
In many cases, yes. Visit our store on Grevturegatan 9 or contact us and we’ll help assess your frames and available lens options.
How long does prescription lenses take?
Production time varies depending on prescription and lens type. Contact us or visit our store for more information regarding your order.
CARE & REPAIRS
How do I take care of my sunglasses?
To keep your sunglasses in the best possible condition, we recommend storing them in their protective case when not in use and avoiding placing the lenses face down.
Clean the lenses using a microfiber cloth and lens-safe cleaning products only.
Avoid excessive heat, salt water and household cleaning products, as they may damage the frame and lens coatings over time.
Do you offer frame adjustments?
Yes, we offer adjustments and fittings in both our stores.
Do you repair damaged frames?
Yes, we offer selected maintenance services in store.
Do you repair damaged frames?
We offer selected repair services and will assess each frame individually.
Please visit us or contact us here.
Do you offer polishing or maintenance services?
We offer selected repair services and will assess each frame individually.
Please visit us or contact us here.
SPECIAL REQUESTS
Can I special order a frame?
Yes, we can often special order frames from our selected designers.
Contact us here or visit us in store.
Can you order sold out styles?
Depending on availability from the supplier, we may be able to source sold out styles.
Can you source a specific frame from a designer?
We are happy to help source specific styles whenever possible.
Contact us here for special requests.
Do special orders require prepayment?
Special orders may require partial or full prepayment.
IN-STORE SERVICES
Do you offer eye exams?
Yes, we offer comprehensive eye exams performed by licensed opticians.
Do I need an appointment?
Appointments are recommended for eye exams, but you are always welcome to visit the store for browsing and personal guidance.
Can I try frames in store before ordering?
Selected styles are available in store. Please contact us for current availability.
Do you adjust frames in store?
Yes. We offer frame adjustments and fittings in store.
Do you offer complimentary cleaning?
Yes. We are happy to professionally clean and adjust your eyewear during your visit.
Where is your stores located?
Grevturegatan 9
11446 Stockholm
Sweden
Regeringsgatan 48
11144 Stockholm
Sweden
Still have questions?
Contact us here or visit us in store.