Shipping & Returns

SHIPPING

We currently ship within Sweden & the European Union.

Orders are normally processed within 1–3 business days after order confirmation.

Delivery times may vary depending on product availability and shipping destination. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping costs are calculated at checkout.

Please note that certain frames or lens options may require additional processing time.
STORE PICKP

Store pickup is available at Stureoptikern Mood Gallerian.

You will receive an email notification once your order is ready for collection.

Read more about our store pickup service →
RETURNS

We accept returns within 30 days of receiving your order.

All items must be returned unused, in original packaging and with the seal unbroken.

To request a return, please contact us before sending your item back.

Please note that customized products, including prescription lenses or special orders, may not be eligible for return or exchange.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please contact us as soon as possible and include your order number along with photos of the product.

We will do our best to resolve the issue promptly.
CONTACT

For questions regarding shipping, returns or your order, please contact us through our contact page.